Frequently Asked Questions

Do you offer in-person services?

Yes, I offer both in-person and telehealth services.

What do I need to use telehealth?

Because your confidentiality is important to the process, you need to join sessions from a private space with minimal distractions. I recommend you join from a personal device that others do not have access to, such as a personal telephone, laptop, tablet, or desktop. Headphones can be a helpful way to minimize distractions and increase your privacy. I strongly suggest a reliable internet connection so that our session goes smoothly.

What can I expect for the first session?

The goal of the first session is to get to know each other. The initial intake process consists of a biopsychosocial assessment that lasts approximately 60 minutes in length. During this intake assessment, I will meet with you to gather information about your presenting concerns as well as your developmental, educational, social, medical, and psychiatric history. Toward the end of the session, I will provide you with her general impressions and recommendations for your care. If you are attending with your child (for their services) and would like to speak privately with me, the session can be divided to meet with me privately and then for you and your child to meet together. If you are bringing your adolescent to meet with me, I will ask to speak with your adolescent privately for a portion of the intake to assess your teen’s perceived needs and possible risk behaviors.

.

How often do we meet?

After the intake, we can discuss the frequency of our sessions based on your needs and treatment goals. More frequent, or longer, sessions may be recommended depending on your needs. Follow-up sessions typically occur once per week and last about 60 minutes. As your treatment progresses, we may make changes to the duration or frequency of our appointments. 

How long can I expect to be in therapy?

As with most things, it depends. A lot of evidence-based treatments can be conducted between 12 to 24 sessions, give or take. Some treatments can even last up to a year. Depending on the frequency and severity of your problems or symptoms, you may need more or less. I’ll help you monitor your progress along the way and we can always reevaluate your needs. Therapy is a voluntary process, and you can always decide when you’re ready to discontinue (although I always encourage a conversation about it first). 

What if I'm not sure you're a good fit for me?

This is a valid and normal concern! I offer a complimentary 15-minute consultation to help us get a sense of each other before we schedule the initial assessment. If you decide to schedule with me, I encourage you to get to know me, ask questions, and come with an open and willing mind. Relationships take time to build. And if you decide we’re not a good fit, I am happy to help you find someone else who might be. 

.

Do you take insurance?

I am in-network with Aetna and Optum plans (United HealthCare, Oxford, Oscar) under Alma’s insurance program. If you are using insurance that is in-network with Alma’s program, Alma will verify your in-network eligibility, collect your payment responsibility for our sessions, submit claims to your insurance, and process insurance claims under their Tax ID. Alma cannot file claims to any secondary/supplemental insurance. 

What if you don't take my insurance?

If you have a health insurance policy that provides for out-of-network mental health benefits and you choose to file a claim, I can provide you with a receipt for paid services (a “superbill”) at my self-pay rates that you can submit to your insurance to receive reimbursement. Since the amount of reimbursement is dependent on the specifics of your insurance policy, it is very important that you find out exactly what mental health services your insurance policy covers. Should you decide to submit for out-of-network benefits, you are responsible for filing a claim to your insurance company.

What are your out-of-pocket rates?

I charge $250 for the initial assessment, $200 for 60-minute sessions. Preparation of special forms, reports, treatment summaries, and consultations or phone calls over ten (10) minutes in duration, and the time spent performing any other service you may request of me, will be billed at the rate of $100 per hour.

When is payment due?

You will be expected to pay for each therapy session at the time services are rendered, unless you are completing a psychological assessment and payment is then split in two (i.e., first half during the intake, second half when you receive your results). If you are using your insurance, Alma will collect your co-payment/co-insurance directly. 

What forms of payment do you accept?

Payments can be made via debit/credit card (Visa, MasterCard, American Express, and Discover).

What is your cancellation policy?

Cancellations must be made at least 24 hours in advance of the scheduled appointment, or you will be subject to a $100 late-cancellation fee. A $100 no-show fee also applies for any missed appointments. 

How do I book an appointment?

You can feel free to call the office at 754-799-3906 to schedule your first appointment or e-mail amorello@colorfulpsych.com. If you’d like, you can schedule a 15-minute complimentary phone consultation with me to determine if I would be a good fit for you or your family’s needs.

Please contact me for any additional questions you may have. I look forward to hearing from you!